Privacy Policy

We are committed to protecting your privacy and your right to informational self- determination. We kindly ask you to take a moment and read this privacy policy (“Privacy Policy”). The information provided here will help you understand how we process your personal data. Our website may contain links to websites of other organisations. This privacy notice does not cover how those organisations process your personal data. We encourage you to read the privacy notices on the other websites you visit. If you have any questions regarding our use of your personal data, please feel free to contact us over the channels provided below.

This Privacy Policy is published in compliance with, inter alia, the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011; and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Throughout this document, the terms “we”, “us”, “our” and “ours” refer to JOYNNJOY Gaming Pvt Ltd. The terms “you”, “your” and “yours” refer to YOU (the individual whose personal data we are referring to). We process any personal data we collect from you in accordance with the provisions of this Privacy Policy.

By accessing this website or availing our services you confirm that you have the capacity to enter into a legally binding contract either by yourself or as a legal guardian, and, have read and understood all the terms set out in this Privacy Policy and agree to be bound by this Privacy Policy. If you are accessing or using our services from an overseas location, you do so at your own risk, and shall be solely liable for compliance with any applicable local laws.

If you do not agree with this Privacy Policy at any time, in part or as a whole, do not use our services or otherwise provide us with any of your information.

By providing your consent or when you provide any personal data to us for availing the Services, you acknowledge that your information will be stored, used and accessed in accordance with this Privacy Policy.

What personal data do we collect & process?

  • When you Sign In or register to our website, we collect personal data such as contact details like your name, phone number, email address etc.
  • When you use our service, we collect data based on your choices and nature of services consumed to process it within our business logic.
  • When you visit and browse through our website, we may collect personal data through online identifiers and other technical data like IP address, transaction logs, and device details.
  • Any other information required from your end, is communicated to you through the terms and conditions that you agree to while consumption of the services.

We may from time to time also collect certain personal data such as your financial information or health information which constitutes “Sensitive Personal Data and Information” as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011

(collectively “Personal Data”).

Where do we obtain your Personal Data from?

  • The Personal Data that you provide when you register for our service and, further, during usage of our service;
  • The Personal Data that gets collected in the background and/or is observed about you during usage of our service; and
  • The Personal Data that gets generated during usage of our service.

How do we use your personal data?

  • To verify your identity;
  • To deliver our services;
  • To communicate with you regarding existing services availed by you;
  • To evaluate, develop and improve our services;
  • For product analysis;
  • To send you information about our other services which may be of interest to you;
  • To handle enquiries and complaints;
  • To comply with legal or regulatory requirements;
  • To make any payments (if necessary as per the terms and conditions) to you; or
  • To investigate, prevent, or act regarding illegal activities, suspected fraud.

Lawful bases of processing your Personal Data

We process your Personal Data by relying on one or more of the following lawful bases:

  • You have consented to us processing your personal data for specified reasons; or
  • The processing is necessary for compliance with a legal obligation we have (for example, towards law enforcement agencies, government agencies, regulators, etc).

You provide all information to us voluntarily. Collection, use and disclosure of Personal Data requires your express consent. You are providing us with your consent to our use, collection, and disclosure of the Personal Data which belongs to your or any person whom you are authorized to represent.

You have the right to withdraw your consent at any point in time. Upon receipt of your request to withdraw your consent, the consequences of withdrawal will be communicated to you. In many cases, upon such a withdrawal, we may not be able to continue offering our products and services to you.You may withdraw consent by contacting us at

When do we share your personal data with third parties?

We may disclose your Personal Data to third parties only where it is lawful to do so. We may disclose your Personal Data to the following third parties:

  • other group companies that are essential to hosting and distributing our content.
  • agents or service providers who work for us or provide services or products to us.
  • law enforcement authorities, government authorities, courts, dispute resolution bodies, regulators, auditors, and any party appointed or requested by applicable regulators to carry out investigations or audits of our activities.

Any third party to which we transfer or sell our assets, merge or consolidate with, will have the right to continue to use the Personal Data provided to us by you, in accordance with the Terms of Use and this Privacy Policy.

Cross-border data transfer

Personal Data we hold about you may be transferred to other countries outside of India for any of the purposes described in this Privacy Policy. You expressly provide your consent for transfer of such Personal Data outside India. Any Personal Data will be protected in accordance with this Privacy Policy as well as with adequate protections in place in compliance with applicable laws and regulations.

Use of cookies and other tracking mechanisms

We may use cookies and other tracking mechanisms on our website and other digital properties to collect data about you. We may also use trackers and analytics tools (google analytics) on our website and other digital properties to collect data about you. These trackers have their own privacy policy. This is primarily used to enhance the functionality of the app and to analyse it to serve you better.

How do we secure your personal data?

We are committed to protecting your personal data in our custody. We take reasonable steps to ensure appropriate physical, technical, and managerial safeguards are in place to protect your personal data from unauthorised access, alteration, transmission, and deletion. We ensure that the third parties who provide services to us under appropriate contracts take appropriate security measures to protect your Personal Data in line with our policies.

How long do we keep your personal data?

We keep the Personal Data we collect about you for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons.

Notification of changes

We regularly review and update our Privacy Policy to ensure it is up-to-date and accurate. We will not reduce your rights under this Privacy Policy without your explicit consent. Your continued use of this website, our services or providing us with your Personal Data or Sensitive Personal Data or Information will be considered your acceptance of such updated terms under the Privacy Policy.

Contact our Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules thereof, the name and contact details of the Grievance Officer are provided below:

  • Name: Aalap Pandya
  • Ahmedabad GJ 380021 IN
  • Email:

Any feedback or comments about this Privacy Policy will be welcome, and can be sent to .We will employ all commercially reasonable efforts to address the same.